Please read our following policies carefully before booking any appointments. For any questions or concerns, please email us at infolasherialounge@gmail.com.

Booking and Confirmation:

All appointments must be booked through our online booking system.

A confirmation email or text will be sent upon booking. Please confirm your appointment within 24 hours.

A valid credit/debit card is required to confirm an appointment. We use Square to securely hold your card on file.

Deposit Requirement:

If you do not wish to enter/keep your card on file, you can e-transfer a $25 non-refundable deposit within 24 hours of booking. This deposit will be applied to your service on the day of your appointment.

Failure to provide a card on file or e-transfer the deposit will result in the cancellation of your appointment.

Cancellations and Rescheduling:

Cancellations or rescheduling must be made at least 24 hours before the scheduled appointment to avoid a cancellation fee.

Cancellations made less than 24 hours in advance will result in the forfeiture of the deposit.

No-Show Policy:

Clients who do not show up for their appointment without prior notice will be charged 50% of the service cost and all deposits would be forfeited.

Repeat no-shows may be required to pay in full before booking future appointments or blocked to book appointments.

Late Arrivals:

Please arrive on time for your appointment. We do have a 15 minutes grace period but any later than that may require your appointment to get rescheduled. Repeated late arrivals will be subject to a late fee.

Clients arriving late will have their service time reduced accordingly but will be charged the full service price.

Refills and Maintenance:

Refills are recommended every 2-3 weeks to maintain the best appearance of your lashes.

If more than 60% of your lashes have fallen out, a full set will be required and charged accordingly.

Satisfaction Guarantee:

If you are not satisfied with your lashes, please notify us within 48 hours of your appointment. We will do our best to address any issues.

Refund Policy:

We do not offer refunds on services. However, we will work with you to ensure your satisfaction with our service.

Pre-Appointment Guidelines:

Please arrive with clean lashes. Avoid using mascara or any oil-based products before your appointment.

Inform your technician of any allergies or sensitivities.

Sickness Policy:

If you are feeling unwell, please reschedule your appointment. We reserve the right to refuse service to clients who appear to be sick.

Accepted Payment Methods:

We accept cash, credit/debit cards, and online payments.

All services must be paid for at the time of the appointment.

Gratuities:

Gratuities are appreciated but not required. If you wish to tip, you may do so in either cash or add it to your card payment.

Children and Pets:

For safety and relaxation reasons, please do not bring children or pets to your appointment.

Personal Belongings:

We are not responsible for any lost or stolen personal items. Please keep your belongings with you at all times.

Contact Information:

Please keep your contact information up-to-date to receive important appointment reminders and updates.